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Elstree & Borehamwood Town Council

Elstree & Borehamwood Town Council

Accessibility Statement


Accessibility statement for www.elstreeborehamwood-tc.gov.uk

This website is run by Elstree and Borehamwood Town Council. The site follows common web standards and Government guidelines to ensure that it can be used effectively and easily by everyone.  The framework and templates used for creating content on this site conform to the World Wide Web consortium (W3C) and meets the W3C Web Accessibility Initiative (WAI) AA standard). For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

If you are having difficulty viewing or navigating the content on this website, or notice content, features or functionality that you believe is not fully accessible to people with disabilities, please let us know by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.


How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • you cannot modify the colour or contrast of the text
  • live video streams do not have captions
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • call 0208 207 1382
  • write to us at Elstree & Borehamwood Town Council, Fairway Hall, Brook Close, Borehamwood, Herts. WD6 5BT
  • visit the Town Council Offices

We’ll consider your request and get back to you in within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us http://www.elstreeborehamwood-tc.gov.uk/index.php/contactus

Technical information about this website’s accessibility

Elstree & Borehamwood Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).  We plan to add text alternatives for all images by December 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

Our logo does not meet image contrast level requirements.  

Some of our web pages contain tables which can cause accessibility issues with reading and navigation.  We plan to remove all tables by December 2020.

Some web site links are only available by clicking in images.  We plan to ensure all web site links have textual alternatives by December 2020.

Disproportionate burden

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Some PDFs have been scanned and the original content is not available to convert this into an accessible format.

Some PDFs contain adverts and images with textual content from 3rd party sources.  This content has not been created by the 3rd party with accessibility functionality.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in 2021 to investigate if there are alternatives methods to achieve compliance.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages.  

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

When we publish new content we’ll make sure it meets accessibility standards or provide accessibility complaint information on how to obtain the document in another format.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 16th September 2020. It was last reviewed on 14th November 2020.

This website was last tested on 16th September 2020. The test was carried out by Absolute Technologies using 'WAVE - Web Accessibility Evaluation Tool' and 'SiteImprove'